Influence of Moment Marketing to Stay Relevant-Nexxa Corporates

Influence of Moment Marketing to Stay Relevant-Nexxa Corporates

Moment marketing influence

BY  RAMEESHA P H  |  JUNE 10.

moment marketing

Moment marketing…

What is it?

As the name suggests, it is marketing at the very moment.

Sounds interesting. Right?

We all agree with the fact that the best marketers are the one who keeps an eye out for what’s fermenting in the marketing world. In today’s digital approach, moment marketing has fostered into a vital tool that is making its presence felt.

Recent times have made us realize the importance of digital marketing and the impact that can have on our business. If you want to learn more about digital marketing, do read the complete guide to digital marketing career in india. Even if everything fails, digital marketing is one thing that can stand out at the trial of time.

So would you like to know the secret behind why some marketing endeavors and marketing campaigns are more popular than others?

Yes, the secret behind it is well-crafted messages that reach and resonate with the clients at the right time, and that is what we call moment marketing.

So what is moment marketing?

Moment online marketing is all about conveying the right message to the privileged audience, at the perfect time, in context. In other words, catching significant moments, and communicating when the customer is most willing to listen and connect.

How moment marketing actually works?

Moment online marketin

Imagine if you created the most attractive, attention-stealing ad campaign for the coming election victory day. Now, what is the use if you release it after the victory day celebration?

Yes, in moment marketing, timing is everything and the core element in it.
Therefore you have to market at the very moment, which is the exact time in order to make an impact on your audience, that’s how you can increase your visibility among them.

If we take one example, we found that marketing messages, ads, and all changed and got modified during the time of the coronavirus pandemic.

We can trace out many reputed companies who were excellent in applying moment marketing principles through their quicky, smart, situation relevant and intelligent ads.

Along with moment marketing, due to the creation and widespread popularity of smartphones and many other gadgets and also the tremendous development of technologies, which resulted in the formation of a new type of marketing, Micro moment marketing.

What is micro-moment marketing? And why does it matter? keep reading to find it.

What is micro-moment marketing?

micro-moment marketing

Google defined micro-moment as “intent rich moments” , and moment marketing occurs when an individual turns to a device to explore, discover, research, and purchase something.

It is during this time customer makes decisions and preferences get shaped.

So why does micro-moments marketing important?

 micro-moments marketing

From a marketer’s point of view, moment marketing is a complete game-changer. Generally, clients aren’t looking for a brand, yet a business, product, or service that satisfies a need.

This change in user intent makes moment marketing more significant than ever. Moment marketing services are made easy with the help of best digital marketing companies.

Let’s see why micro-moment marketing matter most.

Help to capture users attention at the very moment

With micro-moment marketing, you can reach the target audience easily. Not only reach the target audience, but also you have to create catchy and easing knowing messages in order to make awareness among them about valuable things related to you. Always provide them with the information they need to act on their desire in order to buy, discover, learn, or more

Help to build brand awareness

Whether you are a small, mid-sized, or just established firm, you are actually competing with the largest companies. However, through moment marketing you can build brand awareness among your target audience. By building a brand identity among them can help your company to stay top of the mind of the users, which gradually helps you to grow in the respective field.

Simplify the buying process

Through moment marketing, make it easy for consumers to buy something instantly as they search for something needy.

If they got quick results for something they search, it actually simplifies the buying process and they took the decision instantly and it also helps to change from want to go moments to want to buy moments.

Wait, want to go moment and want to buy moment? what is that?

Don’t get confused. They are the type of moment marketing.

So let’s check out the types of moment marketing

 types of moment marketing

Various moments happens when individuals go online on their gadget to look for any data.

➥ Want to know moments-
It is like getting any data at your fingertip. Simply said, if you are watching a movie, but incapable of perceiving the actor. So to find a solution you would google it. That is want to know the moment.

➥ Want to go moments-
People search for having meals, shopping, accessories, and tourist places mostly in nearby places. They get details of locations based places to visit.
Want to do moments-using “how to” people search for recipes, crafts, and many more. Studies show that searches related to “how to” are growing 70% year over year and you need to be there for them. 

➥ Want to buy moments-
Nowadays most people opt for online purchases. They search on different gadgets for various things and can make decisions and sometimes immediately purchase any products.
There are certain reasons why you should resort to moment marketing. Let’s see it.

➥ Help to make your brand stand out in the crowd-
Finding out the real moments and creating an audience capturing ad copies clearly shows the customers what happening in the world at the very moment, which surely gives you an identity as a marketer. Through this, so allow you to stand out among the crowd and to reach more customers thereby increase the chances of customers remembering you or your company as a brand. So always use creative, moment-driven campaigns to grow quickly. 

➥ Fastly reaches the message to the customers-
Moment marketing helps you to engage with customers by providing them very moment results about anything they need. In other words, your message will reach them fastly with 2x impact thus help to have a positive impact among the customers.

➥ Chances of great lead conversions-
The great benefit of moment marketing allows your ad to appear at the very moment to your audience which I already mentioned earlier. As an impact of it, it helps to greater leads conversions as you are showing the ads to the customers who are engaged and actively looking for products and services like yours. So you have more desired benefits from it

Conclusion

If you are no longer satisfied with the usual predictable, standardized campaigns and want to move away from generic messaging to reach your customers, consider using moment marketing to build effective and memorable communication with customers about popular events and topics on-trend.

What are you waiting for? Implement moment marketing and see the result for yourself.

If you cant do it by yourself, you can approach for a digital marketing consultant in kerala, where you get guidance to the right path.

Also do read our latest blog why online marketing automation is the next digital marketing future and comment your opinions.

Tell us your thoughts about this post on moment marketing and leave more about moment marketing in the comment section.

✦  ✦  ✦  ✦  ✦

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A hand guide for the Evolution of Influencer marketing; Past, present  & future

A hand guide for the Evolution of Influencer marketing; Past, present & future

A hand guide for the evolution of influencer marketing; past, present & future

BY  AYSHA  |  JUNE 10.

 evolution of influencer marketing

I want to be an influencer..

Why is influencer marketing a powerful marketing strategy ?

What is the future of influencer marketing ?

Is there any scope for influencer marketing ?

If these questions prick you, this is your guide for the evolution of influencer marketing.

To get inspired

Grow your community

Surprisingly , brands are spending one by fourth of their revenue for digital solutions and brands need influencers in action.

Why this much amount ?

Because it is evident that ..

Word of mouth is the powerful strategy

A substantial amount of customers are using any of the social media
Consumers follow opinions, decisions and information in social media.

Knowingly or unknowingly, consumers are convinced by the content they consume in social media.

Basically, we don’t give much attention to the emergence of influencer marketing.

We are constantly looking for the influencer marketing trends in 2021, but unaware of its scope, future and opportunities.

Come on !

Let’s get deep into the evolution of influencer marketing !!

History of influencer marketing / evolution of influencer marketing

History of influencer marketing

Stage 1

 It was in the year 1765, Josiah Wedgwood ,who lived in the English Hills ,his bread and butter was pottery making. He destiny changed when one of his cream colour artwork got approved by Queen Charlotte.

Queen was the major social influencer of the time.

He came to known as ‘His Majesty’s Potter’. Wedgewood strengthened his status and began to promote his pottery as ‘queens ware’. It was the emergence of the world’s first luxury brand.

The queen’s endorsements strengthened his brand, and people started flocking for his product.

Stage 2

The very next era has witnessed the wave of fictional characters.do you heard about coca cola’s santa ?

During the time of the great depression, the beverage drive sales with a jolly image of Santa Claus who cheered up the target audience.

Decades after, quaker oats’s little Mikey was another wave in the marketing the brand wanted the target audience to like ‘ if Mikey likes it, I like it ‘.

These ads influenced people and these fictional characters were the influencers of the past.

Stage 3

‘’Boost is the secret of my energy ‘’. Do you remember it ?

It was another example of celebrity endorsement.

Yes, the next stage of influencer marketing.

Compared with fictional characters, celebrities are human, just like us .

So, they have the ability to convince the audience of their endorsement.

Slowly, people couldn’t relate to their over the top lifestyle and they became discontented of celebrity endorsements.

The power of Influencer marketing

The power of Influencer marketing

Massive use of social media platforms, like Instagram, YouTube, Facebook and everyone started to exhibit their lifestyle .

It is common that celebrities and popular personalities have large followers.
However, common people with highly engaging content and close interaction with followers came to be known as influencers.

As compared with celebrities or cine actors, these regular people share more relatable content . Their consistency and credibility has earned attention and trust by the followers.

Meanwhile, these influencers share the bitter phase of life. Their achievements, their happiness..etc.

It is more similar to the experience of the followers.

Followers perceive the influencers as one among them.

As the emergence of influencer marketing, brands started to approach influencers to implement best influencer marketing strategy.as such increase their reach and dominance.

Future of influencer marketing

future of influencer marketing

Are you wondering about the future of influencer marketing ?

If you are ready to build a career in influencer marketing, you must know about its future and golden opportunities it provides.

So get, set , ready .

Strict guidelines for influencer marketing

There are many instances of promoting fake products, giving false promises and earning controversies.

That is why a strict guideline has been enunciated to protect the rights of customers.

Influencers must expose whether they are involved in a paid promotion or revealing their own experience.

Please be patient, more guidelines are on the way .

Wait and see.

Micro influencers for more engagement

‘’Jack of all trades but master at none ‘’

Is that you?

Sorry , it is not applicable in the field of influencer marketing.

If you are promoting whatever is in your way, you don’t have any worth.

Choose your area, your area of interest & expertise.

Don’t forget to recheck the marketing value of the same.

Be a micro influencer , share your knowledge.

Create quality content for more engagement.

Performance based Marketing

Influencer marketing statistics show that influencer marketing is ready to hit 15 billion dollars by 2022.

Such an enormous amount.

Be careful about your performance.

Metrics analyse your performance.

The reach, engagement, conversion, etc.

To that end brand will clearly analyse reach, clicks, and other metrics too.
Regardless of your niche, get ready to be different!

Scope of influencer marketing

scope of influencer marketing

The scope of Influencer marketing shows the opportunity in the main domain.

A life without digital platforms is out of our rational thoughts.

Apparently, Brands are depending influencers and content creators. That is the success of influencer marketing . so the scope is unending and opportunities are vast.

However , an influencer marketer must be picky in his / her niche.

Be consistent with the content.

Be alert about the newly emerging social media platforms and try to unearth your potential.

Be a good observer to learn the beats of the marketplace and ever changing trends. 

Let us sum up

The evolution of influencer marketing sounds interesting. Because everyone from celebrities to laymen, they are influencing us in one or other way .We can say influencers are booming all around. 

Yes, the competition is rising, and you need to beat the competition heating up.

The best way to hold your presence is to be choosy and selective .

Do research before you start your influencer marketing journey.

Consider the marketing value of your niche, count your experience, scratch your interest.

When this trio clubbed together, go ahead.

The power of influencer marketing is beyond your imagination.

Delve deep into the scope.

Start your journey today !

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Comprehensive study on the importance of web analytics in digital marketing.

Comprehensive study on the importance of web analytics in digital marketing.

Importance of web analytics in digital marketing (Updated 2021)

BY  ASWIN VISWANATHAN|  JUNE 10.

importance of web analytics in digital marketing

Momentarily the most searched query would be the importance of web analytics in digital marketing?

And we are here to answer that query.

We now live in an online engulfed world. The majority of people around the world depend on online for their daily needs.

Even major industries like banking have gone completely online as a largescale transaction happens on the internet.

Digital marketing in post covid situation may see a humongous surge.

As we are adapting to the new normal, so do several large and small-scale businesses, that has large invest in digital marketing.

 invest in digital marketing

Your Business going online just doesn’t mean that they can blindly create a website focus on random groups or communities and make their dream come true.

No, it is not that easy of a task. However, behind a very successful online business, a group of digital marketers has ideas beyond compare.

These digital marketers work hand in hand with designers, content writers and many other valued sets of people within the company and create something extraordinary.

These extraordinary strategies are the concreted steps for the companies future and growth.

This future is built with utter hard work, precision thinking, persistence, and thinking outside the box.

Similarly, a lot of analytical work is obligatory for a website to be an alpha performer.

That account raises the question what is the importance of web analytics in Digital Marketing.

the importance of web analytics in Digital Marketing

The importance of web analytics in Digital Marketing

Understanding the benefits of web analytics makes you tactical in the digital marketing realm.

As internet usage is on the surge every day, correspondingly is the rise in the data collected from these social or web platforms.

So, what good can happen if you analyze the data provided?

Literally magic!! You can create mind-blowing strategies by analyzing the data collected from such platforms.

Now you might have this question popping in your head, specifically what are the advantages of analyzing website statistics?

Let us explain importance of web analytics in digital marketing:-

what are the advantages of analyzing website statistics

Perceive the customer’s mind

Understand the buyer persona, customer way of thinking, customer’s age and other relevant details by analyzing the website or social media data.

Data procreated from analytics are based on the customer’s behavior, and demographics and greatly help strategize new techniques for your website.

Initiate data-induced previsions.

Rather than shooting out blind predictions on making your Business’s marketing choices, you can always try to make predictive analysis based on the data pulled from analytics.

Being data-driven and applying effective predictive analytics for Business makes your Business stand out among your competitors, and you can be confident in your marketing strategies.

Optimize the data

Knowing exactly where to invest to get more ROI is prodigious, isn’t it?

Once you have the data, analyze them to know better how and why the customer engaged with your campaigns or websites in the way it is.

Let us explain it in simple words, for instance, if you have put up marketing campaigns on multiple platforms like social media, emails, websites, etc.
You can get to know which of them performed better. Therefore you get to know where to invest for next time.

Now that you have a brief idea of the benefits of digital analytics, let us start with the basics.

Get in touch with us to get a website audit today

What is web analytics in digital marketing?

What is web analytics in digital marketing

Considering digital marketing, we have to say that analytics is the core or foundation of it.

There are many ways you can analyze the data, may it be the marketing campaigns, website, emails or social media. Once you acquire the data and conduct analysis, you can definitely change the game for yourself.

Let’s dig deep into what is digital analytics?

what is digital analytics

❖ Your Website

Whatever Business you are in, no matter the size of the company you are running, you cannot deny that your Business needs a website for more reach.

Well, that’s it. Your website can be considered as one of the most important business analytics platform.

Website is the first place the potential customers surf on in the internet rather than visiting your physical store location.

Hence analyzing and tweaking the website accordingly is a necessity for getting more customers

Your Website

❖ Feedbacks and forums

Getting feedback/ comments from the customers for the works or services provided by you can be considered an opportunity to understand your customer’s need.

Hence creating a comments/ feedback section after the blogs in your web pages or social media posts is one of the best practical methods to analyze the customer who needs the service in your niche.

Similarly, forums are of great help. Answering the questions raised by people online through any medium can be an efficient way to generate new blog topic ideas.

Now, before anything else, you got to know how to analyze digital marketing data. 

Feedbacks and forums

❖ Google Analytics – one of the best web analytics tools

What is use of google analytics?

What can google analytics be used for?

What data does google analytics collect?

These are the main questions that arise in the minds of most digital marketers, don’t worry. We are here to help you.

As we talk about the importance of web analytics in digital marketing, we are bound to talk about the necessitated tool for analyzing the data, Hence Google Analytics.

Google Analytics is the basic tool to use for an in-depth study of the data pullout from your websites.

This data differs in the case of an older website. There will be a humongous amount of data forecasted to analyze. On the other hand, for a new website, there won’t be much data to showcase.

What is use of google analytics

From Google analytics, you will get to know four major things about data analysis and decision making in your website:-

The bounce rates – the rate of people exiting your page within seconds of entering it, happens due to irrelevant contents, spammed pages, 404 errors, and many other related reasons.

Page with the most number of visits – This shows tha number of pages getting sure in traffic within your website.

Metrics reflected in the dashboard – this shows pages per visit, visit duration and bounce rates.

Referring Websites – This shows you how much traffic your website is getting through different sites. Many users may come to visit your site through other platforms or similar websites.

The backlinks are also of a great help in boosting up your site get to know more on how to create backlinks step by step.

Reading until here, you would have got a certain idea of the advantages of analyzing website statistics and the most important website metrics.

We might as well mention what must be configured in order for google analytics to capture data.

Configure Google analytics

You can configure Google analytics in five sections:-

Google Tag Manager 

Create a Google tag manager account, and as the name suggests, the tag manager will tag your website data and tags them to other platforms like Facebook analytics which will save you a lot of future inconveniences.

Create a Google Analytics account 

login with the desired credentials and enter your website name, URL and the industry your website falls in.

Link analytics tag with Google tag manager 

✓ Select add new tag button on google tag manager dashboard.

✓ Select tag configuration button

✓ Select new variable on google analytics settings

✓ Your google analytics tracking id has to be entered in the Section.

✓ Select the triggering button and then click on all pages

✓ Select the SAVE button, and you are done.

Configure Goals in Google Analytics

To get to know about the KPI or Key Performance Indicators, you have to set up goals for your website, select the Admin button and click on the goals button to create new goals on Google analytics.

Google Search Console 

Affiliation of Google analytics account to Google Search console will be of prime help to analytics. All you have to do is go to add search console button from the property settings on Google analytics and then add your website URL to that Section.

Going hand in hand with the important components of technical SEO is an advantage for you web analytics.

Now before we conclude, we have to mention a few more knowledge on some terms in analytics.

So gear up, let’s go!!

✶ Segmentation

What is segmentation in web analytics?

Segmentation is nothing but the technique of segmenting various data according to your needs.

For instance, you can segment the people who are already your customers, users who have put items in the cart on your website, users who just visit and much more.

These can then be used for effective remarketing.

Cool, isn’t it?

✶ Bi and data analytics

data analysis.

Bi or Business Intelligence is a method that tells you the various possibilities of strategy making using your website’s past data analysis.

On the other hand, algorithms are the determinant factors for insights provided to you for future decision-making.

data analysis

✶ Conclusion

Concluding the blog with the above-mentioned important pieces of information, hope you all enjoyed reading this quite informative blog on the importance of web analytics.

✦  ✦  ✦  ✦  ✦

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6 Influencer marketing trends 2021 that need immediate  attention

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6 Influencer marketing trends 2021 that need immediate attention

BY  AYSHA  |  JUNE 08.

influencer marketing trends 2021

Why do influencer marketing trends 2021 require your attention?

In recent years, influencer marketing is the new strategy that brands are looking to expand their reach, brand awareness, and build their own community.

When did you notice about influencer marketing ?

In the year 2020, the world has experienced a new normal as lockdown and social distancing.

Businesses of various sizes and kinds did experiments to conduct meetings, sales and marketing in the digital paradigm.

With the outbreak of covid-19 , television shoots, traditional ad campaigns stopped completely and people searched different ways to engage themselves.

They started watching recipes, some DIY’S, home decor ideas, etc.

In those circumstances, brands perceived that influencer marketing is the best strategy to deliver their message to the audience and by that way, they can make some impact in their lives.

Hence, brands manipulated their strategy and opened their budget for digital media to leverage the hottest influencer marketing.

The influencer marketing effectiveness statistics posed a brand new welcome to the newcomers.

It generates hope and aspiration to creators and influencers !

Influencer marketing earns 11x the ROI of a standard digital campaign

influencer marketing

Meanwhile, you might have wondered, does influencer marketing arise along with the outbreak of covid-19?

What was its history or its evolution?

Influencer marketing was here long before 2020. But it was in another form.
The evolution of influencer marketing was here before social media .Read the facts about evolution of influencer marketing.

In the current scenario, the scope of influencer marketing is growing high and high.

Let me substantiate with some examples.

Today, people are watching more online videos than before.

Searching online before they make a purchase decision.

As per Nielsen studies, 60% increase in the amount of video content consumption globally. In U.S alone, the number of persons watching live videos has increased by 50% and the platform has introduced additional features to support content creators.

Micro-and-Nano-influencers,

With a rise in demand, popularity , company fund allocation for influencer marketing. You must be different and set your own goals and go to the extreme. These trends are some hints which clearly articulate where you should focus, give emphasis to get more content thereby personal brand reach and earn more profit.

6 Amazing Influencer Marketing Trends 2021

❖ Why Micro and Nano influencers ?

Micro-and-Nano-influencers..

Micro niche is the segmentation of a broad topic.

Basically, niche is the segment of a wider topic you work with.

For instance, shoes is such a broad topic and the topic leads to more traffic.

it is not possible to convert much the bounce rate tends to high.

So be specific in your niche.

How about choosing your niche as a men’s shoe.it leads to acquiring quality traffic, more engagement and higher conversion too.

Despite being involved in a broad topic, be particular and be a rising star.

Micro influencer marketing advantages are the following :

Creating content for micro niches is easy , rather than the broad niche. Be sure about the quality of content and pose an unusual approach to deal with the topic.

Profitability in micro niches are high, The audience who are searching for the specific product or specific content will increase engagement rate and have high impact.

❖ Short video Marketing will be the rule

Short-video-Marketing-will-be-the-ruler

While watching a social media content creator, we tend to play short videos there .

Right ?

Because we are curious to know what it encompasses.

Short videos are videos which do not exceed 3 minute long. It is one of the effective ways to communicate with the audience.

That is why short videos are in the frontline of social media influencer marketing.

Attention span of the audience is getting shorter and shorter by age intimacy.

With a creative and fun short video with a less time span of fifteen seconds conveys a brand message to the audience impressively and which tends to stay in mind for long.

Instagram reels need not require any special mention. Around 50 million reels are watching every day.

If you are a beginner in business or a small business owner, check out 5 powerful content strategy tips for small business.

So, if you are preparing a career in influencer marketing or social media influencer marketing, try out short videos.

❖ Shoppable content to gratify instant desire

Shoppable-content-to-gratify-instant-desire

A few years back, while turning the pages of magazines ..

We encountered several glossy things and craved to own such beautiful things.

But traditional marketing is incapable of satisfying our instant desire.

Let us delve further into shoppable content, shoppable content is any type of content that is video, article, image which allows readers or viewers directly purchase or either add the product into their cart while viewing or reading the content.

It satisfy the immediate purchase desire of the audience.

❖ Source

Studies show that 89% of people prefer interactive content which access to their demand.

As an influencer, be true to yourself and genuinely promote the product.

❖ Rise of new social media platforms

Rise-of-new-social-media-platforms.

When the pandemic has closed each and every door, social media has opened new doors to occupy the more people. Club house, the invite only, voice based app is one of its kind.

So , as a social media content creator, socialise yourself with new social media platforms and make an idea about how you can represent yourself there and what all the activities can be done to be unique.

If you have any concerns over the clubhouse, examine, club house social media app.

❖ Paid advertising for broad reach

Yes, we are aquaintained with paid ads, right?

In this landscape of influencer and branding , paid advertising can be utilised for wider reach. It can benefit both of them for the paid advertising.

❖ Employee driven content will capture credibility

As influencer marketing trends get hyphenated, we have already seen how user generated content has made an impact in the sales and marketing.

Employee driven content is another trend, Macy, a U. S based brand offers financial rewards and incentives to the employees who use Macy’s product every day in their life and share those content ideas to sales.

Behind the scene :are another attractive notion that adds credibility to the audience. So, go ahead with employees to share content that makes sense.

Final wordings

The trend influencer is expanding a charm around. Many people are coming to the trend and proclaiming themselves as influencers.it is easy to start and hard to stay.

You need to emphasize the trend, the influencer marketing trends, and be unique in the trend. Think how you can be extraordinary in your niche.

For that, you need to be a micro and nano influencer.

Give unparalleled attention to increase your brand engagement.

Be genuine , be truthful to yourself, build your own community.

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how businesses use social media to connect with customers

how businesses use social media to connect with customers

How businesses use social media to connect with customers like never before 

BY  AYSHA  |  JUNE 04.

how businesses use social media to connect with customers

The mystery about how businesses use social media to connect customers is something every business is looking to clear up or unearth the secret.`

Is there any secret behind it ?

Unfortunately , some entrepreneurs forget social media represents their brand extension and it is an important place to show their brand personality and build community.

In fact, if you use social media the right way, it can be used to build social relationships.

In reality, people are setting up their social media platforms just a Facebook and Instagram page.

And they leave it , giving no concern there. The effect is no marketing via social media.

The entrepreneurs wail about lack of Facebook post ideas to grow their business.

Giving great experience to your audience through social media can increase your branding, trust and loyalty.

People use social media like Facebook, Instagram, etc for fun, but there are sales that come through these social media.

It is obvious that each social media has different goals and uses , using it in the right sense can only make a difference.

Let us examine.

It is common that mistakes can arise at any time of the day. But how do you dealt it , how do you take it in a positive sense can make a difference

h

Table Of Contents

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How to do customer service in popular social networks

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How should businesses use social media to connect customers around the globe

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Social media and customer service tools

How to do customer service in popular social networks

how businesses use social media to connect with customers

Discover the best social media platform that connects your customers.That is the thought of every business personnel.

Remember, it depends on your goals and accomplishments.

For instance, if you are looking for a younger audience, opt Facebook or Instagram. If your prospects are professionals, go for LinkedIn marketing.

Most popular Social networks in India are the following:

Your company’s Facebook response time must be included in your page.
We are fortunate enough to have Ai powered bots that render the best solution to the audience .

Customer service on Twitter

On twitter people expect a reply immediately.
With the constant overflow of information, people are expecting an instant reply. You need to listen, appreciate and resolve the issue.

Instagram for customer service

●  Add customer service contact info in your bio

●  Set up quick replies for most commonly asked questions

●  Enable notifications to know brand mentions

How should businesses use social media to connect customers around the globe

Use hashtag tactically

 Social media is a great customer service tool. but it’s is your duty to handle or resolve customer complaints and concerns to show how dedicated you are. It builds branding and loyalty.

It is saying that each business has a separate strategy for the smooth service. The same applies for building customer relationships.

You should know your customer service strategy can build or ruin your reputation.

Here are 4 pro tips to use social media as a customer service tool.
Be real in your customer relationship
Many businesses use social media for self promotion. they hardly check their messages or seldom give replies .

Studies show that 42% of customers expect to get a response to their complaint through social media within 60 minutes and nearly one third of the audience expect a reply within half an hour.

Examine your experience, if you have a query about a product, and you asked your concern. what will you do next, keep on checking the message and expect a reply as soon as possible.

If you don’t get any reply, you lose your interest. Same principle here. Your customers start to be averse to your business. Be real, give reply and maintain a smooth relationship.

Maintain a separate handle for customer service

How about a separate social media account for customer service. Imagine, you have only a account for your business.

There is a chance to get orders,

There is a chance get queries over the product or service

There is a chance to get complaints.

If you get everything in the same page. there is a chance you can go unattended.

Right ?

If your customer contact the wrong handle for customer service, kindly ask them to connect the customer service handle.

Keep a separate social media handle for customer service and be an apple of your customer’s eyes.

Rightly handle the angry customer

Many angry or frustrated customers leave negative comments or messages.

you must not avoid them.

It is confusing how to treat them .

Promptly give them a reply and show them you give value to them.

don’t encounter everything in public.

Kindly ask them to come on private message.

You can discuss positive matters in private as well. It shows that you value them more than public praise.

Use hashtag tactically

Hashtag keeps everything organised and navigates everything easily. You can use hashtag to curate content, For example, a trending content hashtag and it is also valuable to use brand specific hashtags. Please be note that don’t string too many words together. Limit the number of hashtag you use.

Find some best social media customer service tools that give best result. It is a way of letting you know the trends, keywords, mentions and conversations that require service.

Social media and customer service tools

Social media and customer service tools

Find some best social media customer service tools that give best result. It is a way of letting you know the trends, keywords, mentions and conversations that require service.

Sparkcentral by hootsuite

◈ Instagram
◈ Twitter
◈ Facebook Messenger
◈ WeChat
◈ WhatsApp

● You can manage conversation in all these medium
● Use Ai powered chatbots to handle simple queries

Hootsuite

⦿ Identify conversation that need service response
⦿ Store and share support content
⦿ Connect the customer support team with incoming support messages .
⦿ Track, analyse and measure your customer service effort

Clickdesk

◒ It is a live chatting app that helps to connect your brand on twitter .
◒ Use a private interface that resolves customer service issues in actual time.

Reply.ai

◓ It is a chatbot that can use in Facebook
◓ It interacts with customers in multiple language
◓ When human help is required, it will notify you through the Hootsuite inbox.

How businesses use social media to connect customers is not a novel topic. However, it requires wide attention. Building social relationships can make and break your business.it is essential to choose the best chatbot service and important customer service tools to give maximum support, pleasant experience to your customer.

Please note that a customer counts his/ her experience with your brand and it decides how loyal they will be to your enterprise.

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How to provide a better user experience in your website

How to provide a better user experience in your website

How to provide a better user experience in your website

BY  ASWIN VISWANATHN  |  MAY 27.

better user experience in your website

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Running your website?

Have you optimized your website using digital marketing strategies?

Even after going by the norms of digital marketing, you may be experiencing a lack of customer traffic on your website.

If you have analyzed your low performing website you can notice that people visiting your website are not becoming your customers, and those who were your previous customer are not returning after a single purchase.

This lack of attractiveness is mainly caused by the inadequacy of the user experience.

You should always make sure to provide a better user experience in your website.

Today’s world, and its very existence in the digital era, is inevitable. Your website can be considered as a dynamic salesman who is on the job 24*7 and provides unparalleled support and growth in sales.

If you are consistent in putting efforts into improving the user experience in your website, you can undisputedly transform your website into a highly efficient sales attraction.

Not sure yet?

No worries, we will elaborate

Rather than a large sum of investment in website designing and other correlated factors that are equally expensive for you, we will discuss small things that can make ample changes costing you much less.

We now live in a fast-phased world that is enduring rapid changes. These changes affect your nicely developed websites as they become outdated and low performing as days pass by.

A low performing website will accumulate more and more bounce rates, giving your products and brands a bad impression. This eventually leads to a bad reputation in this competitive market, which is drastic.

Before we move on to the free tools to use, let us introduce the latest news update from Google, the Google Page Experience Algorithm.

So, what is this update all about?

Let us explain,

On what factors do you think that Google ranks a website?

By analysing the best backlinks or by checking on the website’s build quality

If your answer matches the above suggestions, then you are wrong.

Google ranks a website truly based on the user experience, or what the users love the most.

What we are trying to say is that Google is constantly adapting to the needs of the users online, like showing up the sites they like the most with the best user experience, no matter if it is a brand or a site with a common interest of the people.

This update has not been implemented yet, but it is underway

When you are depending on online platforms like Google always expect changes as people’s needs change so do the providers.

Now moving on to the tools for you:-

h

Table Of Contents

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Amplify your page speeds

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Find out Page errors ( 404 )

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Scrutinise the mobile friendliness and site responsiveness

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Emphasised and sophisticated headings

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Call to action on every page

Amplify your page speeds

better user experience in your website

A slow-loading page is the foremost reason why a visitor gets frustrated and exits your website causing an increase in bounce rates.

Every customer expects a smooth transaction within pages to fulfil their needs without any glitches or delays.

Hence Optimizing your website page speeds is one of the important factors to boost up the user experience.

According to several surveys online, an extra 2 seconds for a website to load causes a whopping bounce rate of 50 per cent.

Teaming up with inexperienced digital marketers, developers or designers using suspicious tools and themes on your websites only results in working up the top position in terms of bounce rates.

The main factors you have to take care of are: –

◒  A poorly performing website hosting server
◒  Non – compressed image used all over the website
◒  More Ingrained videos
◒  Installation of Slow, outdated or unverified plugins

These are a few of many critical reasons that are slowing down your websites.

To analyse the performance and make suitable rectifications you can use the free tool provided by Google, Google’s PageSpeed Insights.

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Find out Page errors ( 404 )

better user experience in your website

Once a link to your website is provided as a backlink on any web directories or through any other platforms, a potential customer expects to be directed to a specific page on your website via the link provided.

But if that happens to be a 404 page not found error ( Broken Link ), the user is going to get flustered and possibly lose trust in your brand.

A broken link is the main factor that pisses off many customers who might be crucial for your business. Most of the visitors on the web lack patience when viewing a page error let alone wait for a website to load.

There are many free tools that you can rely on for rectifying or at least finding out if there is any broken link on your website.

Google’s Webmaster tools are one of the prominent tools that can be set up to crawl the pages on your website for any possible errors. This tool is a feature available on Google Search Console.

Scrutinise the mobile friendliness and site responsiveness

better user experience in your website

As the technology universe is developing each second, people all around the world are getting adapted to this so-called modern world.

The usage of mobile phones is on the surge day by day. Now -a- days there are just a minority of people that are not using mobile phones.

And as the number of smartphone users increases all around us, so do the visits to your websites that come from smartphone users.

Hence you should always make sure that your websites are mobile-friendly.
Google now penalises websites that are not yet optimized for mobile access.

For effective responsiveness your website should comprise of: –

● Enhanced font size for readability on mobile phones
● Keeping the page minimal for not creating a clustered feeling on mobile phones
● Creating menus for mobile users, unlike desktops, mobile phones have a restricted screen space.

These are some of the major key points that you have to take care of.

You can check your site’s mobile-friendliness in Google’s mobile-friendly test which is a free tool for all users.

Emphasised and sophisticated headings

If your website is one with lots of content, consider that your potential customers or visitors choose to visit your website only to find out it is confusing and deviating from what you stand for.

Do not confuse the customers, be consistent in your content especially when you write your headings, heading is a major factor that attracts more customers.

If you do not emphasise your heading and make them casually without any proper attraction, the customer may eventually depend on your competitor for the same kind of information.

Proper analysis and elegant font selection with apt colours will surely mesmerise more visitors leading to organic growth for your brand.

Call to action on every page

better user experience in your website

Try to guide every visitor to where you want them.

Guide not Lure!!

Your content and calls for action or forums should not sound like you are being decisive and luring your visitors to get sales. That may impact you negatively.

Calls to action is an important element of your website. Every page should have an action to guide the potential customer, may it be the forms, links or any of such actions that intimates into actions.

This can be as simple as providing a link to your other pages like blogs or about us or services for more possible actions and a chance to keep the visitor engaged for a long time on your website.

Try out our suggestions on how to improve user experience on websites.

Your extensive effort and consistency can result in an everlasting user experience building you a trustworthy face of marketing

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